Extra $25 OFF on Order $170 + CODE: H5

Return and Refund Policy

Our high-quality clothing and our user-friendly policy are what set us apart from the rest. Jacketsy, a leading name in the online marketplace where you can buy apparel of premium quality, is one of the most recognizable names. You can find enchanting outfits on our website, but you also get a secure and safe platform. You can buy  any product without worrying about security.

Our customers can easily return products, exchange them, or get a refund within 30 days. You can easily avail yourself of. You can use our offer if you receive a defective or altered product within 30 days. What are the criteria for returning, refunding or exchanging a product? You can also read the policies below to learn more about the terms and conditions, the process. After reading these policies, we hope you have the answers to all of your questions.

Refund Policy:

You can claim a full refund if there are any issues with the parcel you received from us. It could be a change in size or color, a defective parcel, a parcel that does not match the image, etc. You may not have received your order for a while. You can request a refund in all the cases mentioned above. Contact our customer service team to claim your refund. Our representatives will reply within 24 hours after receiving your email. After our team has checked the issue, we will refund you.

Terms and Conditions for Refund Policy:

  1. The buyer will receive the refund in the same payment method that he or she used to purchase the product.
  2. After our inspection team has verified your case, we will forward it to our finance department. The process will be completed by their side in 3 working days.
  3. You will receive your money within 7 to 14 days after the completion of this process.

Return Policy

What are the criteria for returning goods?

From the people who make your clothing to those who check the final look and quality, our teams keep an eye on each order. If you receive a damaged or faulty product, you can take advantage of our refund or exchange policy. If you have any issues like this, or if there is a change in color, size or design, you can take advantage of our policy.

There are some major issues that need to be addressed.

The size of the object is a very common issue. We hear this very often. We have discovered that each body region has a different type. We have a solution to suit your needs. If you cannot find the perfect size on the chart, then choose the customization option. Jacketsy offers this customization option on all products. Next, the most common issue is a difference in color. Please keep in mind the colors may be slightly different from what you see. The color is affected by the camera and the light. Please keep this in mind when ordering.

Conditions of the Return Policy

  1. All these points must be kept in mind when applying for the return policy.
  2. You can return your parcel, get a refund or exchange it within 30 days of receiving it.
  3. Remove the tag if you intend to take advantage of the offer. You will be ineligible to apply for the policy if you remove it.
  4. The policy will expire automatically if you exceed the 30 day limit. You would then not be able to claim it.
  5. Your product must be in a resalable condition. Your problem will be ignored if you wear or wash the product.
  6. Please make sure the parcel is clean before returning it. We will not accept the parcel if it is stained.
  7. Your claim will be rejected if you have changed the clothing.
  8. Please make sure the product has not been used. We will not accept it as a return, exchange, or refund if it is found to be used.
  9. Please make sure your product is free of any cuts. We will not accept any product that is damaged.
  10. Please note that the policy of return, exchange or refund does NOT apply to custom-made products.
  11. Please note that you are responsible for shipping charges if you choose to claim the return, exchange, refund or policy. It is free, but you will have to pay for shipping.
  12. When returning the product, please use a courier service that provides you with a Tracking ID/Number. Once you have received the Tracking ID/Number, please share it with our team.
  13. The item is to be returned to the same warehouse where it was received.
  14. If you want any further clarity at any point then feel free to reach out to our customer care department at sales@jacketsy.com. They are always available to assist you.

Exchange Policy

  1. You must meet certain criteria to be eligible for our Exchange Policy. Below are the points.
  2. You receive a different product than what you ordered.
  3. You can get the product in another size.
  4. You receive a damaged item.
  5. The product you receive is completely incorrect.
  6. You get a different color product.
  7. All of these options make you eligible for our exchange policy. If you have any of these issues, let’s take a closer look at the conditions and terms of our exchange policy. These points will address all your questions regarding the policy.

Terms and Conditions for Exchange Policy

The parcel must be in original condition.

  1. The product that you’re going to exchange must be free of defects.
  2. You should not change the product yourself if there is a change to it. We will not accept any returns if it has been altered.
  3. Before applying for an exchange, make sure that you have not washed the product.
  4. Make sure the product is not in a used condition.
  5. If you wish to exchange a product you have received, please do not remove the tag.
  6. Please include a valid reason for the exchange in the email you send us.
  7. Remember that this time you are responsible for all shipping costs. We do not charge anything for the exchange.
  8. The product must be returned to the same warehouse where it was originally purchased.
  9. When returning the product, use a service that will provide you with a tracking ID/number. Share the Tracking ID with our customer service department after receiving it. This will make it convenient for both you and us.
  10. You will receive a replacement product within 2 weeks.
  11. Last but not least, we will not alter customized products.

Return and Exchange Procedure

It is easy to exchange or return your item. You should first read our policies if you have concerns about your parcel. After going through them if you find yourself eligible, then get in touch with our customer care department through the mail address sales@jacketsy.com. Our team is always available to assist you. They will reply to your email within 24 hours.

  1. The steps for returning and exchanging a product:
  2. Take a picture of the item you wish to return or exchange.
  3. Send a short email and explain why you would like to return or exchange the product.
  4. Include a photo of your product.
  5. After crafting a proper email then send us that at sales@jacketsy.com.
  6. You will receive a response from our team within 24 hours of receiving your email.
  7. After we have determined whether or not you are eligible, we will share with you the address for returning the item.
  8. Then, you are instructed to use a courier company that will provide a tracking ID so that you can keep track of the product.
  9. Please share the tracking ID you received with our customer service team.
  10. We will send you an email after receiving your order.

We will move forward once we have checked the product, and it has passed all of the inspection steps. Our account department then proceeds to the next step and transfers your funds. Our finance department will clear your payment within 3 working days if it’s a refund. You will receive your cash back within the 7-14 days of banking.

Please note that it may take up to 14 days for some banks to refund the money to your account.

What is the restocking charge?

No Restocking Fee

How will customers receive the return label?

  • For defective products: Customer Responsibility.
  • For customer remorse: Customer Responsibility.

If you find your product defective please contact us: at. sales@jacketsy.com With photos of the defective product.

For more information, contact us:

Email: sales@jacketsy.com
Phone: +1 484-428-5815