We are committed to providing a perfect shopping experience. Our Return, Exchange, and Refund Policy are designed to be transparent, fair, and in compliance with industry standards. Please take a moment to familiarize yourself with the following details:
Eligibility for Returns, Exchanges, and Refunds:
Defective or Damaged Products:
- If you receive a defective or damaged product, please contact our customer service team at sales@jacketsy.com within 3 days of receiving the item.
Incorrect Items Received:
- In the event that you receive an item different from what you ordered, please notify us within 2 days of receiving the product.
Return Timeframe:
- You are eligible to initiate a return, exchange, or refund within 30 days from the date of purchase.
Conditions for Return, Exchange, and Refund:
Original Condition:
- The product must be unused, in its original packaging, and in the same condition as when you received it.
Tags and Labels:
- All original tags and labels must be intact and attached to the product.
Items Not Eligible for Return, Exchange, and Refund:
Customized Items:
- Unfortunately, we cannot accept returns, exchanges, or issue refunds for customized items unless they are defective or damaged upon arrival.
Return Process:
Contact Customer Service:
To initiate a return, exchange, or refund, please contact our customer service team at sales@jacketsy.com with your order number and a brief description of the reason for the return, for return and exchange visit https://jacketsy.com/order-return-portial
Authorization and Instructions:
Once your request is approved, you will receive a return authorization and detailed instructions on how to proceed.
Pack and Ship:
Pack the item securely and ship it to the address provided in the return authorization. We recommend using a trackable shipping service.
Inspection and Processing:
Upon receiving the returned item, our team will inspect it to ensure it meets the conditions. If approved, your refund or exchange will be processed within 7 business days to the original method of payment.
Shipping Costs:
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Order Cancellation Policy
Cancellation Timeframes:
Within 24 Hours:
- You will be refunded the entire amount if you cancel your order within 24 hours after making the purchase.
After 24 Hours:
- If you request a cancellation after 24 hours, a cancellation fee of 27% of the total order amount will be deducted.
Three Days Before Shipment:
- If you request a cancellation with only three days remaining before the scheduled shipment, a cancellation fee of 45% will be deducted from the total order amount.
Unshipped Orders:
Shipped Orders:
- Once an order has been dispatched, it cannot be canceled.
How to Request Cancellation:
Contact Customer Service:
- To initiate an order cancellation, please contact our customer service team at sales@jacketsy.com as soon as possible.
Provide Order Details:
- Include your order number and a brief reason for the cancellation in your communication.
Confirmation Email:
- If your cancellation request is approved, you will receive a confirmation email with details of the cancellation.
Contact Us:
If you have any questions or concerns about our Return, Exchange, and Refund Policy, please feel free to contact our customer service team at sales@jacketsy.com.