We are committed to providing a perfect shopping experience. Our Return, Exchange, and Refund Policy are designed to be transparent, fair, and in compliance with industry standards. Please take a moment to familiarize yourself with the following details:
Eligibility for Returns, Exchanges, and Refunds:
Defective or Damaged Products:
- If you receive a defective or damaged product, please contact our customer service team at email@example.com within 3 days of receiving the item.
Incorrect Items Received:
- In the event that you receive an item different from what you ordered, please notify us within 2 days of receiving the product.
- You are eligible to initiate a return, exchange, or refund within 30 days from the date of purchase.
Conditions for Return, Exchange, and Refund:
- The product must be unused, in its original packaging, and in the same condition as when you received it.
Tags and Labels:
- All original tags and labels must be intact and attached to the product.
Items Not Eligible for Return, Exchange, and Refund:
- Unfortunately, we cannot accept returns, exchanges, or issue refunds for customized items unless they are defective or damaged upon arrival.
Contact Customer Service:
To initiate a return, exchange, or refund, please contact our customer service team at firstname.lastname@example.org with your order number and a brief description of the reason for the return, for return and exchange visit https://jacketsy.com/order-return-portial
Authorization and Instructions:
Once your request is approved, you will receive a return authorization and detailed instructions on how to proceed.
Pack and Ship:
Pack the item securely and ship it to the address provided in the return authorization. We recommend using a trackable shipping service.
Inspection and Processing:
Upon receiving the returned item, our team will inspect it to ensure it meets the conditions. If approved, your refund or exchange will be processed within 7 business days to the original method of payment.
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Order Cancellation Policy
Within 24 Hours:
- You will be refunded the entire amount if you cancel your order within 24 hours after making the purchase.
After 24 Hours:
- If you request a cancellation after 24 hours, a cancellation fee of 27% of the total order amount will be deducted.
Three Days Before Shipment:
- If you request a cancellation with only three days remaining before the scheduled shipment, a cancellation fee of 45% will be deducted from the total order amount.
- Once an order has been dispatched, it cannot be canceled.
How to Request Cancellation:
Contact Customer Service:
- To initiate an order cancellation, please contact our customer service team at email@example.com as soon as possible.
Provide Order Details:
- Include your order number and a brief reason for the cancellation in your communication.
- If your cancellation request is approved, you will receive a confirmation email with details of the cancellation.
If you have any questions or concerns about our Return, Exchange, and Refund Policy, please feel free to contact our customer service team at firstname.lastname@example.org.