Flat $25 OFF on Order $170 + CODE: H5

We are committed to providing a perfect shopping experience. Our Return, Exchange, and Refund Policy are designed to be transparent, fair, and in compliance with industry standards. Please take a moment to familiarize yourself with the following details:

Eligibility for Returns, Exchanges, and Refunds:

Defective or Damaged Products:

    • If you receive a defective or damaged product, please contact our customer service team at sales@jacketsy.com within 3 days of receiving the item.

Incorrect Items Received:

    • In the event that you receive an item different from what you ordered, please notify us within 2 days of receiving the product.

Return Timeframe:

  • You are eligible to initiate a return, exchange, or refund within 30 days from the date of purchase.
Conditions for Return, Exchange, and Refund:

Original Condition:

    • The product must be unused, in its original packaging, and in the same condition as when you received it.

Tags and Labels:

    • All original tags and labels must be intact and attached to the product.
Items Not Eligible for Return, Exchange, and Refund:

Customized Items:

  • Unfortunately, we cannot accept returns, exchanges, or issue refunds for customized items unless they are defective or damaged upon arrival.
Return Process:

Contact Customer Service:

    • To initiate a return, exchange, or refund, please contact our customer service team at sales@jacketsy.com with your order number and a brief description of the reason for the return, for return and exchange visit https://jacketsy.com/order-return-portial

Authorization and Instructions:

    • Once your request is approved, you will receive a return authorization and detailed instructions on how to proceed.

Pack and Ship:

    • Pack the item securely and ship it to the address provided in the return authorization. We recommend using a trackable shipping service.

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Inspection and Processing:

    • Upon receiving the returned item, our team will inspect it to ensure it meets the conditions. If approved, your refund or exchange will be processed within 7 business days to the original method of payment.

Shipping Costs:

Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

Order Cancellation Policy

Cancellation Timeframes:

Within 24 Hours:

    • You will be refunded the entire amount if you cancel your order within 24 hours after making the purchase.

After 24 Hours:

    • If you request a cancellation after 24 hours, a cancellation fee of 27% of the total order amount will be deducted.

Three Days Before Shipment:

    • If you request a cancellation with only three days remaining before the scheduled shipment, a cancellation fee of 45% will be deducted from the total order amount.
Unshipped Orders:

Shipped Orders:

    • Once an order has been dispatched, it cannot be canceled.
How to Request Cancellation:

Contact Customer Service:

    • To initiate an order cancellation, please contact our customer service team at sales@jacketsy.com as soon as possible.

Provide Order Details:

    • Include your order number and a brief reason for the cancellation in your communication.

Confirmation Email:

    • If your cancellation request is approved, you will receive a confirmation email with details of the cancellation.

Contact Us:

If you have any questions or concerns about our Return, Exchange, and Refund Policy, please feel free to contact our customer service team at sales@jacketsy.com.