Orders are typically processed within 4–5 business days. Once shipped, delivery usually takes 3–4 business days for free shipping. Please note that delivery times may vary depending on your location.

We offer a 30-day return and exchange policy from the date of delivery. Items must be unused, in their original condition, and with all tags attached. To initiate a return or exchange, please contact our customer support with your order number.

If you need to change your shipping address, please contact us as soon as possible after placing your order. We can update the address only if the order hasn’t been processed or shipped yet. Once an order is shipped, we’re unable to make changes to the delivery address.

Once your order has been shipped, you’ll receive a confirmation email with a tracking number and link. You can use this link to track the status of your delivery in real time. If you haven’t received the tracking email or need help, feel free to contact our support team.

You can reach our customer support team by emailing us at sales@jacketsy.com or by using the contact form on our website. Our team is available Monday to Friday, 9 AM to 5 PM (EST), and we aim to respond to all inquiries within 24 hours.

Yes, we ship to most countries worldwide. However, we currently do not offer shipping to Russia, Israel, India, Brazil, Iran, and Iraq. If you’re unsure whether we ship to your country, feel free to contact our support team for confirmation.