We are committed to ensuring a seamless shopping experience for our customers. Our Return, Exchange, and Refund Policy is designed to be transparent, fair, and in compliance with industry standards. Please take a moment to familiarize yourself with the following details:
Eligibility for Returns, Exchanges, and Refunds:
- Defective or Damaged Products: Contact our customer service team at sales@jacketsy.com within 3 days of receiving the item.
- Incorrect Items Received: Notify us within 3 days of receiving the product if you receive an item different from what you ordered.
Return Timeframe:
- You can initiate a return, exchange, or refund within 30 days from the date of purchase.
Conditions for Return, Exchange, and Refund:
Original Condition:
- The product must be unused, in its original packaging, and in the same condition as when you received it.
Tags and Labels:
- Ensure all original tags and labels are intact and attached to the product.
Items Not Eligible for Return, Exchange, and Refund:
Customized Items:
- Unfortunately, customized items cannot be returned, exchanged, or refunded unless they are defective or damaged upon arrival.
Return Process:
- Contact Customer Service: Email us at sales@jacketsy.com with your order number and reason for return.
- Authorization and Instructions: Once approved, you’ll receive detailed return instructions.
- Pack and Ship: Securely pack and ship the item to the provided address using a trackable shipping service.
- Inspection and Processing: Upon receipt, we’ll inspect the item and process your refund or exchange within 7 business days.
Return Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Order Cancellation Policy
Cancellation Timeframes:
- Within 24 Hours: Full refund.
- After 24 Hours: 27% cancellation fee.
- Three Days Before Shipment: 45% cancellation fee.
Unshipped Orders:
- Orders can be canceled at any time before dispatch. Once an order has been dispatched for delivery, it cannot be canceled.
How to Request Cancellation:
Contact Customer Service: Email sales@jacketsy.com with your order details and reason for cancellation.
Contact Us:
If you have any questions or concerns about our Return, Exchange, and Refund Policy, please contact our customer service team at sales@jacketsy.com.