Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are delivered within 3–4 business days after shipping. You’ll get a tracking number once it’s dispatched.
You can update your shipping address by contacting us within 24 hours of placing your order. After that, changes may not be possible if the order has already been processed.
Once your order is shipped, you’ll receive a tracking number via email. Use it to track your order in real-time.
No, we do not store your credit card information. All payments are processed securely through trusted third-party payment gateways.
No, we do not charge sales tax on orders.
We offer international shipping to a variety of countries, excluding Russia, Israel, India, Brazil, Iran, and Iraq. Please check at checkout or contact us for more details on shipping availability to your location.
In most cases, your items will be shipped together in one package. However, if you ordered multiple items and some are in different locations or have different shipping times, they may arrive in separate packages.
If you need to swap an item
Returns and Exchanges
We offer a 30-day return policy. If you’re not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange, as long as the item is unused and in its original condition.
We apologize for the mix-up! Please contact us within 24 hours of receiving your order, and we will arrange for the correct item to be sent to you. We’ll also provide instructions for returning the wrong item at no extra cost.
We’re sorry to hear that! Please contact our customer support team within 24 hours of receiving your order and provide photos of the damaged item. We’ll assist you with a replacement or refund, and cover the return shipping if necessary.
Once your return is authorized, our customer support team will provide you with the return address and any specific instructions for mailing your item. Please ensure the item is securely packaged to avoid damage during transit.
You can reach our customer support team by emailing us at sales@jacketsy.com or by filling out the contact form on our website.
If you entered an incorrect shipping address, please contact us within 24 hours of placing your order. We will do our best to update the address before your order is shipped. After that, changes may not be possible if the order has already been processed.
You can request a change or cancellation within 24 hours of placing your order. After that, the order may have already been processed, and we may not be able to accommodate changes. Please contact us as soon as possible for assistance.